Privacy Policy
Last updated: 7 November 2025
1. Introduction
Mornington Carpower ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our automotive services.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any applicable state privacy laws in Victoria.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, email address, phone number, and vehicle registration details
- Vehicle Information: Make, model, year, VIN, service history, and maintenance records
- Financial Information: Payment details for services rendered (processed securely through third-party payment processors)
- Technical Information: IP address, browser type, and website usage data when you visit our website
3. How We Use Your Information
We use your information for the following purposes:
- To provide automotive services and maintain service records
- To communicate with you about your vehicle servicing and repairs
- To send service reminders and safety recalls
- To process payments and manage accounts
- To comply with legal obligations and warranty requirements
- To improve our services and customer experience
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Parts suppliers, warranty providers, and other automotive service partners
- Legal Requirements: When required by law, court order, or government authorities
- Business Transfers: In connection with any merger, sale of assets, or acquisition
- Consent: With your explicit consent for other purposes
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:
- Secure storage of physical and electronic records
- Restricted access to personal information
- Regular security assessments and updates
- Staff training on privacy and data protection
6. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint about our privacy practices
7. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings through your browser preferences.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
12. Privacy Complaints
If you wish to make a complaint about how we handle your personal information, please contact us using the details above. We will investigate and respond to your complaint within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):